Privacy Policy
Effective Date: Nov, 2025
Introduction
Serenity Psychiatry LLC (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://serenitypsychllc.com (the “Site”). Please read this policy carefully. If you do not agree with the terms, please do not access the Site.
Information We Collect
We may collect several types of information from and about users of our Site:
- Personally Identifiable Information (PII): This includes information that can be used to identify you, such as your first and last name, email address, phone number, home or other physical address, and any other information you voluntarily provide when you fill out a contact form, schedule an appointment, or create an account on our patient portal .
- Automatically Collected Information (Device Information): When you visit our Site, we may automatically collect certain data about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this using cookies, log files, web beacons, and similar tracking technologies .
- Protected Health Information (PHI): Our handling of personal health information you submit in the course of using our services is governed by our separate HIPAA Notice of Privacy Practices. In the event of any conflict between this Privacy Policy and the HIPAA Policy, the HIPAA Policy will control .
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Site and services.
- To schedule and manage your appointments, and send you related communications (e.g., confirmation and reminder emails or SMS) .
- To respond to your inquiries, offer customer support, and communicate with you .
- To improve, personalize, and expand our Site and services.
- For security and fraud prevention.
- To comply with legal obligations.
Information Sharing and Disclosure
We do not sell your PII. Your information is not shared outside of our organization without your permission, except in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers to perform functions on our behalf (e.g., website hosting, data analysis, payment processing). These providers have access to your PII only to perform these tasks and are obligated not to disclose or use it for other purposes .
- Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other governmental request .
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset .
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, and to investigate fraud or other harmful activities .
Cookies and Tracking Technologies
We use “cookies” and similar technologies to enhance your experience on our Site, analyze trends, and administer the website. You can control the use of cookies at the individual browser level. If you choose to disable cookies, some features of the Site may not function properly .
Our “Do Not Track” Policy
Our Site does not respond to “Do Not Track” signals sent by your web browser .
Data Security
We implement administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security .
Your Rights and Choices
Depending on your location, you may have rights regarding your personal data. These may include the right to:
- Access and Review the personal information we hold about you .
- Correct or Update inaccurate or incomplete data .
- Request Deletion of your personal information from our records, subject to certain legal exceptions .
- Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that you cannot opt-out of service-related communications (e.g., appointment confirmations, policy updates) .
SMS Communications (if applicable)
If you provide your phone number and opt-in to receive SMS messages (e.g., for appointment reminders), message frequency may vary. Standard message and data rates may apply. You can opt-out at any time by replying “STOP” to any message. For help, reply “HELP” .
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect PII from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it .
Third-Party Links
Our Site may contain links to other websites. This Privacy Policy does not apply to third-party sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any external sites you visit .
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We will notify you of any material changes by posting the new policy on the Site and/or, if you have an account, by email .
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: +1 (470) 406-3459
Email: Serenitypsychllc@gmail.com
Address:
3915 Harrison road SW Suite 300 Loganville 30052.